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Refund and Returns Policy

Refund and Returns Policy

Effective Date: 09/10/2024

At taupomonopoly.co.nz , we strive to provide high-quality products and exceptional service. Please read the following carefully regarding our Refund and Returns Policy.

1. No Refunds or Returns Policy

Due to the nature of our products, we do not offer refunds or accept returns for change of mind or for purchases made in error. We encourage you to review all product descriptions and details carefully before making a purchase.

2. Consumer Guarantees Act 1993

Our Refund and Returns Policy does not intend to limit your rights under New Zealand law. Under the Consumer Guarantees Act 1993 (CGA), you are entitled to certain remedies if the products we sell fail to meet guarantees such as:

  • The goods are of acceptable quality.
  • The goods are fit for the particular purpose you made known to us.
  • The goods match their description or sample.

If a product you have purchased from us is faulty or does not meet the guarantees under the CGA, we will meet our obligations under the law, which may include offering a replacement, repair, or refund as appropriate to the circumstances.

3. Exceptions to No Refunds and Returns

We will provide a remedy in the following situations, as required by the CGA:

  • If the goods are faulty or defective.
  • If the goods do not match the description provided at the time of purchase.
  • If the goods are not fit for purpose.

In these cases, please contact us at: [email protected] within a reasonable timeframe, and we will work with you to resolve the issue.

4. How to Make a Claim

If you believe a product you have purchased from us does not meet the guarantees outlined in the Consumer Guarantees Act 1993, please take the following steps:

  • Contact us at: [email protected] with your order details and a description of the issue.
  • Provide proof of purchase (e.g., order number or receipt).
  • In the case of faulty or defective products, we may ask for photos or for the product to be returned to us for inspection.

We will assess your claim and determine the appropriate remedy (repair, replacement, or refund) in line with the CGA.

5. Shipping for Faulty Goods

If the product is confirmed to be faulty or defective, we will cover reasonable shipping costs for returning the product and for sending any replacement goods to you.

6. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a faulty product, please contact us at: [email protected]